Training Workshops

Observation Training for Managers & Supervisors

Overview: This workshop is to improve the capability of managers and supervisors to

  • Observe performance
  • Coach performance
  • Document performance
  • Improve the fundamental knowledge of the site management team regarding the effect of observation on overall site performance


  • Supervisors & Managers are routinely present during risk significant work activities
  • The work force is open to critical feedback and actively seeks feedback from supervisors and peers
  • Co-worker coaching is readily observable
  • Expectations are clearly understood by the work force as observed by routine use of error reduction tools
  • Workers and supervisors are rewarded for demonstrating appropriate behaviors
  • Shortcuts to circumvent the use of appropriate behaviors to satisfy production needs are not tolerated by station leadership

Duration & Delivery Format: 4 Hours – Classroom

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